Assistance for billing and subscription management issues is available online fix Office 365 profile loading problems or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.

21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels. 21Vianet also expect customer to collaborate at reasonable level accordingly. 21Vianet assigns a severity level to a case when it's opened, based on an assessment of the issue type and customer impact. Examples of issue types and severity levels are shown in the following table.


All you need to get started is a valid school email address. If you're an admin and you aren't sure what plan you have, follow the steps in What Office 365 for business subscription do I have? For a comparison of plans, see compare small business plans or compare enterprise plans. Please let us know if you found any of these solutions helpful by leaving us a comment below. If it didn't, tell us more about your issue, including any error messages your received and where you were in the install process when you received it. We'll use that information to help investigate your issue furthe


Configure your incoming mail server using IMAP protocol with SSL/TLS encryption enabled. For Account Verification, you'll typically receive a confirmation message or code that validates your identity and authorizes the connection. Complete this verification process immediately to prevent unauthorized access attempts. Some providers require fix Office 365 profile loading problems two-factor authentication during initial setup, which adds an additional security layer to protect your communications. Email setup isn't rocket science—you'll complete configuration within minutes. Step breakdown includes account verification, server settings, and security protocols for reliable, protected communicatio


At a basic level, start Microsoft Office 365 troubleshooting by deploying CloudReady synthetics in your Office 365 account to proactively test application usage and availability. Run all the below steps to effectively troubleshoot MS365 issues for detecting outages and checking end-user experience with RUM. Service health is the online tool available for Office 365 for organizations (if you have work and school Office 365 accounts). Only Office 365 administrators can access this tool in the Office 365 admin center. Use the Service health dashboard to find possible Office 365 issues and read the provided advice on how to fix the


To use the Inbox repair tool, exit Outlook, and then follow the steps in Repair Outlook Data Files (.pst and .ost). When you install fix Office 365 profile loading problems Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors. Did this start with the Sept 2023 server / Office updates? I have (so far) a single user who is having the same Not Responding issue, and her’s started on Friday (perfectly correlates to when Sept 2023 updates were installed


If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action. Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only


Also, sign up to follow us at @MSFT365status on X (Twitter) to see information on certain events. When you encounter Office 365 issues with Outlook online, this app turns out almost completely useless. There are few things that can happen to Outlook on the client side. As discussed previously, in fix Office 365 profile loading problems addition to applying synthetics to discover outages, agents that monitor SaaS or Desktop performance from an end-user perspective are equally important. Similar to SharePoint, Exoprise provides a Microsoft OneDrive sensor to track key performance metrics and report slowdowns, syncing problems, connectivity issues, or outages. Once again, surely watch the "How to Monitor Microsoft OneDrive" for step-by-step coverage of OneDrive Metric


You might get an fix Office 365 profile loading problems error that has a number and maybe some descriptive text. Although the messages are hard to understand, there are often solutions. For other solutions, see Install button doesn't install Office. Since Word and Excel still reference Office 365, let’s force activation of your Office 2024 license. If you’re lucky, you’ll find your problem covered, and SaRA will fix it for yo